Privacy Policy
At Gerencialab, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data, in compliance with LGPD and international standards.
Last updated: January 15, 2024
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1. Introduction
At Gerencialab ('we', 'us', 'our'), we understand that your privacy is fundamental. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our laboratory management platform and related services.
We are committed to complying with the Brazilian General Data Protection Law (LGPD - Lei Geral de Proteção de Dados) and other applicable privacy regulations. By using our services, you consent to the data practices described in this policy.
2. Information We Collect
Personal Information
- • Name and contact information
- • Professional credentials
- • Company and role information
- • Account credentials
Usage Information
- • Platform usage patterns
- • Feature interactions
- • System performance data
- • Error logs and diagnostics
Laboratory Data
- • Sample information
- • Test results and reports
- • Quality control data
- • Equipment calibration records
Technical Information
- • IP addresses and device info
- • Browser and operating system
- • Cookies and tracking data
- • Analytics and marketing pixels (Google, Meta), only with consent
- • Session and authentication tokens
3. How We Use Your Information
We use the collected information for the following purposes, always based on legitimate legal grounds:
Service Provision
- • Platform access and authentication
- • Laboratory data processing and storage
- • Report generation and analytics
- • Technical support and maintenance
Communication
- • Service updates and notifications
- • Customer support responses
- • Security alerts and warnings
- • Marketing communications (with consent)
Improvement & Analytics
- • Platform performance optimization
- • User experience enhancement
- • Feature usage analysis
- • Product development insights
5. Your Rights (LGPD)
Under the Brazilian General Data Protection Law (LGPD), you have the following rights regarding your personal data:
| Right | Description | How to Exercise |
|---|---|---|
| Access | Confirm processing and access your data | Contact us |
| Correction | Correct incomplete or inaccurate data | Platform settings |
| Anonymization | Block or anonymize unnecessary data | Formal request |
| Portability | Transfer data to another provider | Data export |
| Deletion | Delete unnecessary or excessive data | Account closure |
| Information | Know about data sharing with third parties | This policy |
| Consent Withdrawal | Withdraw consent for data processing | Contact DPO |
How to Exercise Your Rights:
Data Protection Officer (DPO)
dpo@gerencialab.com.br
Response Time
We will respond to your request within 15 days, as required by LGPD.
9. Contact Us
Questions about Privacy?
If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:
DPO Email:
dpo@gerencialab.com.br
General Contact:
contato@gerencialab.com.br
Phone:
+55 (31) 98381-7898Address:
Timbiras 1925 - 10° - Belo Horizonte, MG - Brasil