Supplier evaluation and complaint handling
Evaluate suppliers on every purchase received, track the supplier quality index (IQF) and keep the evaluation history. Customer complaints are handled in customer service, with a ticket number and response-time tracking.
Illustrative system screen. Demo data that does not represent client results.
What you'll find in this area
Evaluation at receipt.
When a purchase order is received, the supplier is scored 1 to 5 on quality, delivery, price and communication.
Supplier quality index (IQF).
The IQF combines on-time delivery, quality, documentation and evaluations, with configurable weights.
Qualification and approval.
Record of each supplier's approval, with the evaluation history.
Linked outsourced test.
The analysis sent to a partner laboratory is recorded and linked to the source sample.
Complaints in customer service.
Each complaint has a ticket number and response deadline and can be submitted through the client portal. When needed, it opens a nonconformity.
Separate criteria.
Quality, delivery, price and communication are scored one by one, which helps compare suppliers beyond price.
Ongoing supplier evaluation
Evaluating on every purchase builds a more complete history than a once-a-year review.
Score at receipt.
The evaluation happens when the purchase arrives, while the information is recent.
Trend over time.
The history shows whether the supplier's performance is improving or getting worse.
Data for negotiation.
The quality and delivery history supports contract renewals and supplier selection.
Frequently asked questions
How is the supplier evaluated?
When a purchase is received, the team scores it 1 to 5 on quality, delivery, price and communication. These scores, on-time delivery, documentation and nonconformities make up the IQF. Selection and evaluation criteria are defined by the laboratory.
Is there an area for customer complaints?
Yes. Complaints are handled in customer service, with a ticket number, response-time tracking and submission through the client portal. Investigating, deciding on and responding to each complaint is up to the laboratory.
How is traceability kept when I outsource a test?
The analysis sent to the partner laboratory is recorded and linked to the source sample, and the outsourced part stays linked to the client's report.
Want to see the QMS with your laboratory's routine?
Free online demo, about 30 minutes long. Our team adapts the examples to your laboratory's routine.